1.0ITG NLhttps://nl.itglobal.com/emptyYuriy Ivanovhttps://nl.itglobal.com/empty/author/yuriy-ivanov/rich600338<blockquote class="wp-embedded-content" data-secret="gNMdETACqL"><a href="https://nl.itglobal.com/empty/glossary/sla/">SLA</a></blockquote><iframe sandbox="allow-scripts" security="restricted" src="https://nl.itglobal.com/empty/glossary/sla/embed/#?secret=gNMdETACqL" width="600" height="338" title="“SLA” — ITG NL" data-secret="gNMdETACqL" frameborder="0" marginwidth="0" marginheight="0" scrolling="no" class="wp-embedded-content"></iframe><script> /*! This file is auto-generated */ !function(d,l){"use strict";l.querySelector&&d.addEventListener&&"undefined"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!/[^a-zA-Z0-9]/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret="'+t.secret+'"]'),o=l.querySelectorAll('blockquote[data-secret="'+t.secret+'"]'),c=new RegExp("^https?:$","i"),i=0;i<o.length;i++)o[i].style.display="none";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute("style"),"height"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):"link"===t.message&&(r=new URL(s.getAttribute("src")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener("message",d.wp.receiveEmbedMessage,!1),l.addEventListener("DOMContentLoaded",function(){for(var e,t,s=l.querySelectorAll("iframe.wp-embedded-content"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute("data-secret"))||(t=Math.random().toString(36).substring(2,12),e.src+="#?secret="+t,e.setAttribute("data-secret",t)),e.contentWindow.postMessage({message:"ready",secret:t},"*")},!1)))}(window,document); //# sourceURL=https://nl.itglobal.com/wp-includes/js/wp-embed.min.js </script> Een Service Level Agreement (SLA) is een overeenkomst die de gedetailleerde kenmerken van een service, de rechten en plichten van de klant en de leverancier en het beschikbaarheidsniveau van de doelservice beschrijft.